Effective Date: November 15, 2026

At Jertu, we want you to receive your outdoor furniture quickly and reliably. This Shipping Policy explains how we process your orders, the shipping costs involved, our delivery timelines, and what you can expect once your order leaves our warehouse.

1. Where We Ship

We currently ship to addresses within the United States. At this time, we do not offer international shipping.

2. Shipping Costs

We are pleased to offer Free Shipping on all orders across the United States.

  • Standard Shipping Cost: $0.00
  • No minimum purchase is required to qualify for free shipping.

3. Order Processing and Timelines

To give you a clear picture of when your outdoor swings and loungers will arrive, we break our timeline into two parts: Processing Time and Shipping Time.

  • Order Cut-Off Time: 5:00 PM (PST). Orders placed after this time will be considered as placed on the next business day.
  • Processing Time: 1–2 Business Days (Monday – Saturday). This is the time it takes our team to pack your order and hand it over to the carrier.
  • Shipping Time (Transit): 4–6 Business Days (Monday – Saturday). This is the time the carrier takes to deliver the package to your address.
  • Estimated Total Delivery Time: 5–8 Business Days from the day you place your order.

Please note: We process and ship orders Monday through Saturday. We are closed on Sundays, which are not counted as business days.

4. Shipping Carriers

We partner with reliable carriers to ensure your furniture arrives safely. Your order will be shipped using one of the following carriers, depending on package size and destination:

  • FedEx
  • UPS
  • USPS

5. Order Tracking

Once your order has been processed and handed over to the carrier, you will receive a shipping confirmation email containing your tracking number. You can use this number to monitor your delivery’s progress. Please allow up to 24 hours for the tracking information to update in the carrier’s system.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. We cannot be held liable for packages delayed, lost, or returned due to an incorrect address provided by the customer.

If you realize you made an error in your shipping details, please contact us immediately at support@jertu.shop. If the order has not yet been processed, we will do our best to update the address.

7. Delivery Delays

While we strive to meet our estimated delivery timelines, some delays are beyond our control. Your delivery might take slightly longer due to:

  • High shipping volumes during peak seasons.
  • Severe weather conditions affecting transit routes.
  • Unforeseen carrier operational delays.

If your order is significantly delayed past the estimated delivery date, please reach out to us, and we will help investigate the issue with the carrier.

8. Missing, Lost, or Damaged Packages

Damaged Packages: If your package arrives visibly damaged, please take clear photos of the packaging and the product inside, and contact us within 48 hours of delivery. Keep all original packaging materials, as the carrier may need to inspect them.

Missing or Lost Packages: If your tracking status shows as “Delivered” but you cannot locate your package, please check around your property and with your neighbors. If you still cannot find it after 24 hours, contact us so we can initiate an investigation with the shipping carrier.

9. Contact Us

If you have any questions regarding your shipment, delivery times, or tracking, our customer support team is ready to assist you.

  • Business Name: Jertu (Legal Name: Outdoor Living)
  • Email: support@jertu.shop
  • Phone: +1 (323) 496-5219
  • Address: 116 E Pico Blvd, Los Angeles, CA 90015, United States
  • Business Hours: Monday – Saturday, 10:00 AM – 05:00 PM (PST)
  • Closed: Sunday
  • Response Time: Within 24 Hours