Welcome to the Jertu FAQ page. Here, you’ll find quick answers to the most common questions regarding our outdoor furniture, shipping, returns, and ordering process.

General Questions

What is Jertu?

Jertu is an online retailer specializing in premium outdoor furniture, specifically outdoor swings, hanging chairs, and outdoor loungers.

Where are you located?

We are based in the United States.

Our business address is: 116 E Pico Blvd, Los Angeles, CA 90015, United States.

Where do you ship?

We currently ship to addresses within the United States. We do not offer international shipping at this time.

Orders & Shipping

How much does shipping cost?

Shipping is completely free! We offer Free Shipping on all orders within the US.

How long will it take to receive my order?

You can expect your new outdoor furniture to arrive within 5–8 business days. This includes:

  • 1–2 business days for processing.
  • 4–6 business days for carrier transit.

What is your daily order cut-off time?

Our order cut-off time is 5:00 PM (PST). Orders placed after this time will begin processing on the next business day.

Can I change my shipping address after I place an order?

If you need to update your delivery address, please email us immediately at support@jertu.shop. We can update your details as long as the order hasn’t shipped yet.

What happens if my item arrives damaged?

Please contact us right away at support@jertu.shop with your order number and clear photos of the damage and the packaging. We will work with you to resolve the issue quickly.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • JCB
  • Diners Club

When is my credit card charged?

Your payment method is charged at the time you successfully complete the checkout process on our website.

Returns, Exchanges, & Refunds

What is your return policy?

We offer a 30-day return window. You have 30 days from the date of delivery to request a return or exchange for items in New condition.

Can I return an item if I just changed my mind?

Yes, we accept returns for non-defective items (buyer’s remorse) as long as the product is in its original, New condition.

Do you charge a restocking fee?

No, we never charge restocking fees.

Who pays for return shipping?

The customer is responsible for the return shipping label and costs.

Can I exchange my item for a different one?

Yes! We gladly accept exchanges under the same conditions as our return policy.

How do I start a return or exchange?

To begin the process, simply email our support team at support@jertu.shop with your order number and the reason for the return. We will provide you with the return address and instructions. Please do not send items back without contacting us first.

When will I get my refund?

Once we receive and inspect your returned item, we process refunds back to your original payment method within 7 business days.

Customer Support

How can I contact your support team?

You can reach us through:

When is your support team available?

Our business hours are Monday through Saturday, 10:00 AM – 05:00 PM (PST). We are closed on Sundays. We aim to respond to all inquiries within 24 hours.